Hairandscalpspecialist.com offers products and services of integrity. Items purchased from Hairandscalpspecialist.com must be returned to Hairandscalpspecialist.com. Hairandscalpspecialist.com can only accept refunds, returns & exchanges for unopened items purchased from Hairandscalpspecialist.com and must be made within 30 days from the date of receipt of product and with the original sales receipt. Refunds are credited to the original payment only.

- We do NOT cover shipping costs for general returns.
- If the wrong product and/or defective product was received, please email hairandscalpspecialiststore@gamil.com to request a return label.
- Exchanges offered only for products of equal or lesser value.
- Refund processing can take up to 7-10 full business days.

There is no free shipping to Hawaii, Alaska, Micronesian Islands, U.S. Virgin Islands, Puerto Rico and Canada. Under any circumstances nor promotions, Hair & Scalp Specialist Store will not ship to P.O. Box address.